GrandLuxPens offers Free Shipping within the Continental US (only $75 min. order required).
We can ship to virtually any address in the world. Note that for all deliveries outside of the United State of America, additional costs for taxes and duty may arise. These costs are not included in our delivery costs and have to be paid by customer only.
This also applies for gift deliveries for recipients outside of the United State of America. Please notify the recipient accordingly.
Also note, that no VAT will be charged for deliveries outside of the United State of America. The amount shown will exclude VAT.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Items that are not returned as shipped are subject to a 20% restocking fee. Shipping is non-refundable and we'll deduct a minimum of $6.95 for the free shipping option, or the actual amount you paid to have the item shipped to you.
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Note: Our return policy EXCLUDES:
- Special Orders
- Engraved Items
- Corporate Orders
- Limited Editions where a factory seal on the packaging has been broken by customer
- Any merchandise that was purchased new/unused and then used, including fountain pens that have been inked
GrandLuxPens.com reserves the right, at its discretion, to change, modify, add, or remove portions of this Shipping Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Shipping and Return Policy will mean that you accept those changes.